For Neptune Dahab Hotels Guests
Neptune Dahab Hotels is committed to respecting your privacy and ensuring the sovereignty of your personal data. We understand that you may wish to request the deletion of the personal information we have collected. This process is designed to be straightforward and applies to data gathered through our booking, inquiry, and communication channels.
How to request Data Deletion
To initiate a request for the deletion of your personal data, please follow these simple steps:
Send an Email: Compose an email and send it to info@neptunedahab.com.
Subject Line: Please use the following subject line format: .
Include Details: Within the email body, please provide your booking reference number or any other relevant details associated with your stay or interaction with Neptune Dahab Hotels. This will help us locate your information accurately.
Processing Time: Kindly allow up to 30 days for us to process your request. We aim to complete this as efficiently as possible.
What happens next
Upon receiving and processing your request, we will take the following actions:
Permanent Removal: We will permanently remove your identifiable personal data from our active systems. This includes, but is not limited to, your details in our booking, newsletter, and marketing databases.
Legal Compliance: Please note that we may be required to retain certain information as mandated by Egyptian law for tax or legal documentation purposes. This retained data will be handled in accordance with all applicable privacy regulations.
Confirmation: You will receive a confirmation email from us once the data deletion process has been successfully completed.
Our commitment at Neptune Dahab Hotels is to manage your data with the utmost care and respect, ensuring transparency and compliance in all our digital processes.